Hong Kong's advanced telecommunications infrastructure is adequately designed to meet a world city's communication demands. Its capacity could easily accommodate our communication needs during normal peak hours. However, the telecommunications networks may become congested if everyone uses them at the same time. Stay patient and wait, just like queuing up for the lift when everybody in a building wants to use it at the same time.

In case of severe weather conditions or when Typhoon Signal No. 8 or Black Rainstorm Warning Signal has been issued by the Hong Kong Observatory, members of public may be eager to contact their relatives and friends through telephone calls or through social media or instant messaging platforms via broadband services. This can cause serious congestion in the telecommunications networks. If you are unable to put through instantly your phone calls or experience very slow broadband services, please try again later to avoid further burden on the networks. Please stay alert to TV and radio broadcasts for the latest news and information about weather conditions.